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§ 1 Scope — These terms apply to all consumer orders placed via the TULI online shop (owner: Shajiya Akhi, Silberstr. 10, 45139 Essen, Germany).
§ 2 Conclusion of contract — Products shown are a non-binding invitation. By completing payment you make a binding offer; the contract is concluded with our order confirmation email. Contract language: German.
§ 3 Prices & payment — All prices are final prices in euros. No VAT is charged per § 19 UStG. Payment by card, PayPal, Klarna, Apple Pay or Google Pay via Stripe.
§ 4 Pre-orders (made to order) — Items marked “Pre-Order” are made individually for you; production begins with your order. A 50% deposit is due at the time of ordering. Estimated delivery is 3–4 weeks. The balance is due once goods arrive; we'll email you a payment link. Shipping occurs after full payment. Mixed orders ship together once all items are available. As these are goods made to your specifications, pre-order items are exempt from the right of withdrawal under § 312g(2) no. 1 BGB; the deposit paid is non-refundable (see § 6 and the withdrawal policy).
§ 5 Delivery & shipping — Shipping costs and times per the “Shipping & Delivery” page.
§ 6 Right of withdrawal — Consumers have a 14-day right of withdrawal; see the withdrawal policy. You bear the direct cost of returning goods. Exempt under § 312g(2) BGB are in particular made-to-order/pre-order items (no. 1) and sealed hygiene goods once unsealed (no. 3); see the withdrawal policy.
§ 7 Warranty — Statutory defect liability applies (two years from delivery).
§ 8 Retention of title — Goods remain our property until paid in full.
§ 9 Dispute resolution — An ODR platform is available at ec.europa.eu/consumers/odr. We are not obliged to participate in arbitration proceedings.